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Service Delivery Manager - LONMIN May 2008
Responsible for the service delivery management and services improvement in accordance with the customer Contract and SLA, resulting in high customer satisfaction.
The Service Delivery Manager will be responsible for managing the client’s infrastructure, the resolution of technical issues and wil...
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13 May 2008
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South Africa
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Management
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HR Manager Teamsource - April 2008
Overall accountability for the HR operational function with particular focus on delivery in the domains of Recruitment & Induction, Recognition & Reward, Performance Management, Labour Relations, Career Management (Talent Management, & Learning & Development) and Transformation in the outsource busi...
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25 April 2008
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South Africa
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Management
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Junior Security Engineer (MOM) - April 2008
• Report on Anti-virus status within the organization on weekly/monthly basis
• Address machines not updating
• Address machines without clients
• Maintain & configure SurfControl
• Maintain & configure ISA Firewall
• Assist with Patching/Group security/Risk analysis/Policy reviews
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23 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Service Delivery Analyst - AF April 2008
• Assisting with client issues, queries and see them through to resolution.
• Complete Root Cause Analysis of failed, repeat and severity 1 calls
• Interacts with outside departments, customers and other support groups to resolve problems and complete reports.
• Responsible for daily, weekly and...
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23 April 2008
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South Africa
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Management
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Cisco Engineer- East London
The position requires a person to take control of, and develop, configure, install and test all delivery projects on the Cisco product suite allocated to him to completion, communicate with customers, and ensure that all projects are delivered within the approved time, budget and scope according to ...
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21 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Project Manager- East London
Accountable for the success of the project in terms of it being - on time, within budget (profitability) and quality as per specification
Acts as primary interface between the project team and the client
Creates the detailed project plan and reports on the project status or issues to the Cus...
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21 April 2008
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South Africa
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Management
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Senior Network Engineer - SAB - April 2008
• The person will be responsible for the day to day troubleshooting on the Teamsource accounts’ networks.
• Tasks will include:
o Analyse data & Compile usage and other reports
o Adherence to internal and Itil-based processes & procedures
o Interface with Teamsource clients on a regular basis
o...
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15 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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2nd Line Systems Engineer - April 2008
• Server monitoring
• Server administration
• Escalation to relevant resolver groups as per process
• Technical investigation & escalations.
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15 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Senior Project Manager - April 2008
Accountable for the success of the project in terms of it being - on time, within budget (profitability) and quality as per specification
Acts as primary interface between the project team and the client
Creates the detailed project plan and reports on the project status or issues to the Cus...
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14 April 2008
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South Africa
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Management
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SOLUTIONS MARKETING MANAGER
The role will be responsible for the formulation and execution of Dimension Data’s Converged Communications marketing plan. The candidate will be required to take full ownership and responsibility for marketing in this line of business. This requires an understanding of the technology, services, mar...
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10 April 2008
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Head Office
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Marketing
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Security Network Systems Engineer
Primary responsibility for IT security across the Group IT environment and shared responsibility for the Global WAN and hosting centre LAN.
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7 April 2008
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Head Office
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IT/ Technical Delivery/ Pre-Sales
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Navision Developer - April 2008
• Microsoft Dynamics NAV Development
• Microsoft Dynamics NAV Support
• Analysis & Documentation of requirements
• Development of Microsoft Dynamics NAV skills (if the candidate doesn’t have the NAV skills – it can be developed and certifications done whilst @ DiData)
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3 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Service Desk Agent Adcorp Mar 08
Responsible for first-line remote support on all Desktops as per details below:
• Administer operating system (2000/XP/2003)
• Administer standard application software e.g. MS Office
• Ensure functionality of packaged non-proprietary software as per the client’s requirements
• Ensure that “Stan...
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3 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Network Engineer Jnr - DFA
The focus of this position is delivering support on network management solutions to Service Providers and Enterprises across a myriad of Industries where ever the client is located. The solution provided would require the engineer to be able to support the products when calls are allocated. Should a...
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3 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Service Desk Agent - Growth Point Mar 08
Responsible for first-line remote support on all Desktops as per details below:
• Administer operating system (2000/XP/2003)
• Administer standard application software e.g. MS Office
• Ensure functionality of packaged non-proprietary software as per the client’s requirements
• Ensure that “Stan...
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3 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Desktop Support Engineer (VIP) Sappi
The engineer is responsible for resolving all desktop related incidents and problems for the customer based onsite at Braamfontein. The engineer must have an advance knowledge level on all desktop hardware and application related areas. The engineer must have a good knowledge of Microsoft desktop te...
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3 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Desktop Technician Alexander Forbes (Contract)
• Responsible for advanced faultfinding and repair on all Desktops as per details:
• Administer operating system (2000/XP/2003)
• Administer existing application software e.g. MS Office
• Ensure functionality of packaged non-proprietary software
• Ensure Virus Protection functionality and updat...
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3 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Information Management Manager - Mar 08
1. To provide key stakeholders with the requisite information (not data) in the shortest possible timeframe that will enable informed decision making
2. To deliver reports:
a. in the most efficient and effective manner possible
b. that contain the relevant information
c. that are consistent acro...
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3 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Network Engineer - DFA
The focus of this position is delivering support on network management solutions to Service Providers and Enterprises across a myriad of Industries where ever the client is located. The solution provided would require the engineer to be able to support the products when calls are allocated. Should a...
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3 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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2nd Line Systems Engineer (AD Exchange) Mar 08
• All aspects of Server Support for Microsoft Server environment
• Exchange administration
• Active Directory administration
• MOM administration
• Responding to Client requests
• Call resolution from start to finish
• System Maintenance
• Report writing
• Standard Operating Procedures docu...
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2 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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SQL Database Administrator
• Able to work in an SQL driven environment, conforming to ITIL standards
• Understanding existing database design, structure and stored procedure operation
• Understanding the current application environment and related stored procedure business logic in a database with more than 100 servers ran...
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2 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Network Engineer LAN Lonmin
• The person will be responsible for the day to day troubleshooting on the Lonmin’s network.
• Tasks will include:
o Analyse data & Compile usage and other reports
o Adherence to internal and Itil-based processes & procedures
o Interface with Lonmin clients on a regular basis
o Adherence to Dai...
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2 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Junior Systems Engineer - Unix
This Junior Systems Engineer will work within a team of Engineers and learn the day to day tasks of operations.
All tasks would have been predefined and the Junior Systems Engineer will follow a set documented structure including:
- work schedule
- detailed process and procedure
- documentatio...
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2 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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1st Line Junior Systems Engineer - Anglo
• Server monitoring
• Server administration and 1st Line incident investigation
• Escalation to relevant resolver groups as per process
• Call monitoring and maintenance
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2 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Contract Director - Teamsource
Responsible for the overall contract management including financial and commercial aspects as well as customer satisfaction, account delivery, service delivery against SLA and service improvement management. The account will consist of a number of key outsourced accounts delivering more than one LOB...
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2 April 2008
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South Africa
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Management
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Functional Operations Manager
This is a role for a Principle Technical Support Specialist who will be responsible for:
• Effective process development, change management and continual improvement within the Operations area of the customer, resulting in efficient operational performance and stability.
• Maximises the efficienc...
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1 April 2008
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South Africa
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Management
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Infrastucture Management Implementation Engineer
The focus of this position is delivering infrastructure management solutions to Service Providers and Enterprises across a myriad of Industries where ever the client is located. The solution provided would require the engineer to be able to implement the products, configure the product and maintain ...
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1 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Network Surveillance Engineer
To monitor and manage clients networks using Smarts and Info Vista incidents arising from the fore mentioned systems needs to be logged on the CA system. The candidate must be able to pro-actively identify potential problems in the environment. The environment is managed according to set SLA’s and...
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1 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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BEE Marketing Manager - BEE Transformation
• The BEE Marketing Manager will be principally responsible for driving Dimension Data South Africa’s BEE initiatives, both internally and externally.
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1 April 2008
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South Africa
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Management
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Project Manager
Dimension Data Advanced Infrastructure (DDAI) Project Managers are responsible for the deployment of projects. In order to ensure that the project manager aligns themselves to the processes, the roles and responsibilities have been developed to identify the business and operational requirements.
...
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1 April 2008
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South Africa
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Management
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Backup Storage Engineer - Lonmin
• The person will be responsible for the day to day backup administration.
• Tasks will include:
o Scheduling of backups.
o Checking backup success rates and failures.
o Backup troubleshooting.
o Report writing.
o Adherence to internal and Itil-based processes & procedures.
o Interface with T...
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1 April 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Account Manager - Advance Infrastructure
• Responsible for individual sales targets – sales order and billing
• Manage sales performance, pipeline development and forecasting
• New business development
• Cross sell and up sell Dimension Data Advanced Infrastructure (DDAI) defined solution sets into existing accounts
• Articulating and...
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1 April 2008
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South Africa
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Sales
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Teamsource Contract Specialist
As a member of the legal & risk management Africa team, the preparation of customer-facing contracts (in particular Teamsource contracts), negotiation of contracts, associated administration, mitigating contractual risk, escalating risk issues to the general manager.
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31 March 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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SteveTestJob33
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29 March 2008
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Head Office
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Administrative
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Technician Electrical - Advanced Infrastructure
• Ensure that services work is completed within agreed time frames.
• Clear communication and feedback to customers at all times.
• Collect and verify material from stores.
• Arrange and sign for specialised tools when required
• Check consumables stock in your installation vehicle.
• Check t...
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20 March 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Financial Manager - Angola
A Portuguese speaking Financial Professional based in Luanda, Angola to take responsibility and ownership for the full financial function for the Dimension Data Operation in Angola. The purpose of the Financial Manager is to ensure accurate financial reports, budgets and forecasts and to provide fin...
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19 March 2008
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South Africa
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Finance/ Accounting
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Volume Team Sales Account Manager
• Achieving allocated sales target
Maintaining and growing existing volume accounts
Developing new run rate accounts
o Quotes accurately and promptly responded to
o Effective day to day supplier and customer engagement
o Managing special pricing for customers
o Defining bundles for custome...
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18 March 2008
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South Africa
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Sales
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Volume Team Manager
manage the DCS Volume Sales Support Team
o Achieving overall DCS Volume GM target
Setting strategy for DCS volume team
Maintaining and growing existing volume accounts
Managing development of territory and developing new run rate accounts
o Managing suppliers
o Promoting effective use of...
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18 March 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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BI and CPM Consultant
• Provide user support to ensure optimal adoption and utilisation of the BI / CPM toolset within Dimension Data.
• Constantly improve the BI / CPM environment e.g. through enhancing reporting, identifying new opportunities. (Active participation in the BI Services Improvement Programme (SIP)
• In...
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17 March 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Novell Administrator
• E-directory Management
• User and other e-directory object Administration
• Email Administration
• Server Support
• Security
• Network Services
• DHCP/DNS Administration
• Additional support services
• General troubleshooting
• Consulting/customer liason services
• Interface with helpdes...
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14 March 2008
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South Africa
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Administrative
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Procurment Administrator - KZN
• Assist in supplier evaluation and selection, and conduct negotiations;
• Review procurement requests, review orders for conformance to company policy and to applicable contracts;
• Prompt placement of orders for materials, supplies, equipment and other related items;
• Communicate and report on...
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13 March 2008
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South Africa
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Administrative
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Microsoft Engineer (MS and MOM) KZN
• Deliver projects based on an agreed scope of work in line with customer expectations.
• Understand SLA’s specific to our contract customers and ensure that these SLA’s are met at all times.
• Understand Managed Services and deliver pro-actively to meet these requirements.
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12 March 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Administrator - Advance Infrastructure KZN
• General Administration ( Excel Reports ;Job Costings / Reconciliation ;Quotes and invoice preparation)
• Provide high content first line support to customers for team, e.g.:
Be a single point of contact when pre-sales team are not available
• Do follow-up process on quotation send to customer...
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12 March 2008
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South Africa
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Administrative
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Commercial Product Manager - Mobility
• Attend pre-sales / sales meetings
• Customer presentations
• Provide feedback on market conditions
• New product development: R&D, Assist with Business Case
• .Create and maintain sales ad marketing material
• Draw up client proposals
• Supply information and written input for tender submiss...
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21 February 2008
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South Africa
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Management
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Data Centre and Storage Solution Architect - KZN
• Meet with customers and prospects to understand their current issues
• Prepare a solution in terms of a proposal, technically sound configuration, diagram and present via Powerpoint back to the customer.
• Assist the sales team to close the deal
• Carry a gross profit target for the deals sold...
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21 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Senior Avaya Engineer - KZN
This position is a senior engineering position focussed on Call Centre and Voice solutions. The primary role that this resource will be required to play relates to projects, day to day customer maintenance, moves and changes and escalations primarily on Avaya solutions.
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21 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Senior Cisco IPT Engineer - KZN
This position will install Cisco Call Manager Systems, perform Cisco IPT network assessments, lead small projects and resolve faults.
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21 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Security Engineer - KZN
• Solid understanding of basic networking and network protocols e.g. TCP/IP, Routing etc
• Solid understanding of networking in a Windows environment
• Previous experience in support and administration of at least one of the following firewall types: Cisco Pix/ASA, Checkpoint, Netscreen
• Previo...
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21 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Procurment Administrator - Finance- KZN
• Responsible for procurement of all hardware and software for re-sale against the relative SLAs (Service Level Agreements) and management of procurement policies and procedures.
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21 February 2008
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South Africa
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Administrative
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Pre-Sales Advanced Infrastructure - KZN
• Work with sales team to execute business plans
• The Pre-Sales Consultant must be conversant in his / her own technology area, as well as the broader industry, and must be able to talk and write with conviction in both areas. The Pre-sales involvement means working very closely with the sales ...
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21 February 2008
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South Africa
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Sales
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Networking Pre-Sales Consultant KZN
The Pre-Sales Consultant will help Dimension Data achieve profitable growth and improve customer experience by:
• Understanding and adding value to our clients business;
• Facilitating Dimension Data thought leadership, solutions and services into defined client requirements;
• Building specialis...
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21 February 2008
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South Africa
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Sales
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Network Engineer - Voice - KZN
• Ensuring Service Delivery to our Customer base within the SLA metrics.
• Implementation and Support of Cisco IP Telephony solutions
• Deployment of Cisco WAN and LAN infrastructures.
• Ensuring Customer satisfaction.
• Work over time on occasions.
• Be on standby for Maintenance base.
•...
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21 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Cable Technician - KZN
• Liaise with, and consult the Project, or Operations Manager at all times.
• Plan and execute your daily tasks to maximum efficiency.
• Report your progress and actions daily to your Project Leader.
• Schedule your leave timeously. Ensure that your leave is approved before taking leave.
• In t...
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21 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Account Manager - KZN
• Ensure that you have a thorough understanding of the products, services and solutions sold by Dimension Data KZN.
• Driving sales strategy into your account base, by working closely with the Sales Manager, LoB managers and Service Managers.
• Create and build professional relationships with clie...
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20 February 2008
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South Africa
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Management
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Principal Consultant
• Technical Lead/Snr Technical Consultant for integrated DCS solutions
• Provide consulting and assessment services into large enterprise customers
• Deliver large, complex and integrated implementation professional services, often of technology deployed for the first time
• (DCS strive to be th...
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19 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Port Elizabeth Account Manager Advanced Infrastructure
• Responsible for individual sales target
• Manage sales performance, pipeline development and forecasting
• Emphasis on new business development
• Strong sales experience in articulating and selling of solutions which include complex products and superior service delivery in line with DD – defin...
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14 February 2008
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South Africa
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Management
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Solutions Architect - Comm Cabling
This position aims to provide full supply of Communication Cabling solutions including costs to Dimension Data Advanced Infrastructure (DDAI) sales team. Build and expand on relationships with vendors and oversee site implementation from a design point of view.
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12 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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DATA CENTRE INFRASTRUCTURE SOLUTION ARCHITECT –ADVANCED INFRASTRUCTURE
This position aims to provide full supply of mechanical and electrical solutions including costs to Dimension Data Advanced Infrastructure (DDAI) sales team. Build and expand on relationships with vendors and oversee site implementation from a design point of view.
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12 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Senior Project Manager - Teamsource
Overall project management based on the formal knowledge areas integrated with the process groups.
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8 February 2008
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South Africa
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Management
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Mid Level Nortel Data Engineer (LAN) - Super Group
• The person will be responsible for the day to day management of Supergroup’s networks. (LAN/WAN)
• Tasks will include:
o Analyse data & Compile usage and other reports
o Troubleshooting and identifying faults in the environment.
o Rectification and/or escalation of faults to 3rd pty vendors.
...
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8 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Teamsource Senior Network Engineer
• Perform skills transfer to customer
• Attend to escalated support calls.
• High level of work quality and Customer satisfaction will be a primary objective.
• Work within a dynamic team structure.
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8 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Server Support Engineer 3rd Line - Teamsource
• Ability to do diagnoses, faultfinding, and problem solving in the server environment
• Good communication and interpersonal skills
• Ability to work under pressure
• Troubleshooting ability
• Compliance with process and systems
• Must be available to work overtime
• Ability to work without s...
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8 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Transtel Change and Config Manager
The primary responsibilities of the Configuration and Change Manager are to ensure the Configuration database and management process/standards are adhered to; and to manage and govern the Change Management process and procedure.
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8 February 2008
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South Africa
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Management
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Service Delivery Analyst Teamsource
• Assisting with client issues, queries and see them through to resolution.
• Complete Root Cause Analysis of failed, repeat and severity 1 calls
• Interacts with outside departments, customers and other support groups to resolve problems and complete reports.
• Responsible for daily, weekly and...
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8 February 2008
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South Africa
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IT/ Technical Delivery/ Pre-Sales
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Customer Interactive Solutions -Sales Representative
• New business
• Cold calling to gain new business
• Setting up appointments to present to clients
• Presenting to new and existing clients
• Growing and developing business within clients
• Retention of new and existing clients
• Remain up-to-date with trends in the industry
• Sales / accou...
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4 February 2008
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South Africa
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Sales
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Project Services - Program Manager (French)
Manages or consults on multiple large projects to achieve specific business goals or objectives.
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4 February 2008
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South Africa
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Management
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Customer Interactive Solutions - Business Analyst
• Performing the role of Business Analyst on CIS Projects
• Ensure that DD processes, guidelines and templates are followed
• Coach fellow team members
• Perform required business analysis and training functions as required
• Develop and maintain relationships with clients
• Assist with CIS pre...
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4 February 2008
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South Africa
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Management
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