Title	Business booms with combination of in house and outsourced call centres
Extract	This article was written by Andrew McNair and talks about how Carphone Warehouse is driving increased operational efficiencies in its call centre operations by combining lessons learned from its in house and outsourced call centres in South Africa.
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Document Link	documentlibrary/opinionpiece/businessboomswithcombinationofinhouseandoutsourcedcallcentres.htm

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