Title	Health check taking the pulse of the global contact centre industry
Extract	The prognosis and outlook for the global contact centre industry is mixed, with both good and bad news for executives responsible for contact centres, according to the ninth editions of Dimension Data's increasingly influential Global Contact Centre Benchmarking Report.
Document Type
Comment
Document Link	documentlibrary/opinionpiece/healthchecktakingthepulseoftheglobalcontactcentreindustry.htm

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