Title	VoIP moves out of the contact centre
Extract	Right nov, voice over internet protocol (VoIP) technology is the hottest ticket in town for the North American contact centre industry - and it's easy to see why. IP is rapidly proving that is can vastly reduce operating expenses, simplify management overheads, offer geographic flexibiltiy and provide platforms that can lead to improved customer satisfaction.
Document Type
Comment
Document Link	documentlibrary/opinionpiece/voipmovesoutofthecontactcentre.htm

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