Title	Abandoned calls at record levels as companies put cost cutting before service delivery
Extract	Johannesburg, South Africa, 15th February 2005 - Companies risk losing more and more customers as cost cutting rather than service delivery continues to drive developments in the contact centre industry in 2005, according to a new report by It solutions and services company, Dimension Data.
Document Type	Press Release
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Document Link	documentlibrary/press/abandonedcallsatrecordlevelsascompaniesputcostcuttingbeforeservicedelivery.htm

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