Title	Are you an ITIL laggard
Extract	Johannesburg, South Africa, 28 February 2008 – New research released today by Dimension Data shows that 66% of organisations surveyed around the globe have engaged with the Information Technology Infrastructure Library (ITIL), a best practice framework for IT Service Delivery. Other IT Service Management (ITSM) frameworks are also enjoying increased adoption at more moderate rates.
Document Type	Brochure
Comment	Updated press release. To go live on 29th February at 07h00.
Document Link	documentlibrary/press/areyouanitillaggard.htm

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