Title	Call centre services expand but agent training lags behind
Extract	Johannesburg, South Africa, 15th February 2005 - Massive cuts in contact centre training are jeopardising customer service as record numbers of callers abandon enquiries and companies put cost cutting ahead of service delivery, according to the findings of a new study by specialist IT services and solution company, Dimension Data.
Document Type	Press Release
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Document Link	documentlibrary/press/callcentreservicesexpandbutagenttraininglagsbehind.htm

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