Title	Contact centre industry loses millions of working days a year
Extract	Johannesburg, South Africa, 7 November 2003 - Staff absenteeism continues to be a problem for the contact centre industry, which in the UK represents almost 3% of the population, reveals a new report from Dimension Data, who surveyed over 200 contact centres across the world.
Document Type	Press Release
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Document Link	documentlibrary/press/contactcentreindustrylosesmillionsofworkingdays.htm

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