Title	Contact Centres - Get With the Convergence Programme
Extract	Johannesburg, South Africa, 19 March 2007 - Convergence, primarily driven by the increased acceptance of internet protocol (IP) and improved reliability, scalability and proven benefits that come with maturing product sets, is leading the changes in contact centre technology.
Document Type	Press Release
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Document Link	documentlibrary/press/contactcentresgetwiththeconvergenceprogramme.htm

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