Title	Inefficient systems lead to call centre drudgery
Extract	Johannesburg, South Africa, 15th February 2005 - Despite spending 69% of their budgets on staff, organisations are failing to invest in technology and training to enable call centre agents, finds new research from Dimension Data.
Document Type	Press Release
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Document Link	documentlibrary/press/inefficientsystemsleadtocallcentredrudgery.htm

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