Title	One in five customers bypass the human touch as poor service drives self-service calls
Extract	Johannesburg, South Africa, 15th February 2005 - Growing customer dissatisfaction with contact centre service levels is boosting the use of Interactive Voice Response (IVR) as 20% of customers opt for self-service over agent-handled calls, reveals a new report from IT solutions and services company Dimension Data.
Document Type	Press Release
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Document Link	documentlibrary/press/oneinfivecustomersbypassthehumantouchaspoorservicedrivesselfservicecalls.htm

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