Title	Contact Centre Operating Models
Extract	Many organisations are exploring different operating and ownership models including hosting, consumption-based models and outsourcing. The attraction of these models is reduced capital expenditure and better capacity utilisation as organisations only pay for their usage.This paper is an extract from the Strategy and Development chapter of the Global Contact Centre Benchmarking Report 2005, and discusses current trends in different operating models being evaluated and adopted.
Document Type
Comment
Document Link	documentlibrary/whitepapers/customerinteractivesolutions/contactcentreoperatingmodels.htm

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