Title	Contact Centre Salary Inflation Opinion Piece
Extract	South Africa may be heading for a contact centre industry disaster if rising salary inflation is not brought under control. Costs associated with staff retention are literally spiralling out of control to the point where South Africa may rapidly lose its status as a preferrred offshort business process outsourcing (BPO) and call centre destination
Document Type
Comment
Document Link	documentlibrary/whitepapers/customerinteractivesolutions/contactcentresalaryinflationopinionpiece.htm

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