Title	Is your IVR past its expiry date?
Extract	Self-service is a hot topic in contact centres today, with many organisations looking to take advantage of the promises of speech technologies. However, many of the factors that have helped to make speech work in its successful implementations can be applied to your traditional DTMF IVR. In this paper, Chris Joubert, Customer Interation Consultant at Dimension Data, explores how you can get more out of you IVR before you migrate to speech.
Document Type	White Paper
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Document Link	documentlibrary/whitepapers/customerinteractivesolutions/ivrwhitepaper.htm

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