Title	Journey to ITSM best practice frameworks - White Paper
Extract	In the second half of 2007 Dimension Data commissioned Datamonitor to conduct research into several aspects of IT Service Management (ITSM) including ITSM best practice framework adoption, drivers and inhibitors; the impact of ITSM on service level agreements (SLA) and preferred modes of service delivery.
Document Type
Comment
Document Link	documentlibrary/whitepapers/services/journeytoitsmbestpracticeframeworkswhitepaper.htm

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