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ACCOLADES
Globally
- Each year, Dimension Data facilitates over six billion
of our client’s conversations with their customers through the contact
centre and self-service solutions that we deliver
- Dimension Data has annually published an
industry-renowned global study of contact centres since 1997 – the Merchants
Global Contact Centre Benchmarking Report
- Dimension Data has improved the performance of and
empowered more than 25,000 agents for over 50 clients around the world
through our workforce optimisation solutions.
Each year, Dimension Data facilitates over six billion of
our client’s conversations with their customers through the contact centre
and self-service solutions we deliver.
And in
our regional businesses
- Dimension Data has been responsible for over 70% of the
Genesys implementations in Australia
- Over 75 million calls per annum are handled through
self-service solutions that Dimension Data has designed and built in Australia
- Dimension Data is responsible for implementing the first
intelligent network contact centre routing solution in South Africa for a major mobile telecommunications provider
- Dimension Data created southern Africa’s first inbound
and outbound virtual contact centre solution for a tax department
- Dimension Data has provided contact centre solutions - including
CTI, virtual routing, quality management - for a nine site contact
centre of an international logistics and transport company located in
multiple European countries
- Dimension Data worked with a major UK mobile service provider to create an innovative store locator that uses speech
recognition and GSM technology to help customers find their closest
store
- Dimension Data has designed, architected and implemented
virtual extended routing into Asia for a major US directory enquiries organisation that intelligently routes 1,000,000 calls a month over
a converged IP network
- Dimension Data has designed, architected and implemented
virtual extended routing into Asia for a financial services company
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