About Merchants

Merchants is one of the leading customer contact solutions companies, providing a full range of innovative contact centre services and contact centre consultancy expertise to enable the successful generation of customer value in real time, every time. From contact centres in Europe and South Africa, Merchants manages the outsourced customer contact operations for some of the world’s best known brands. Merchants Consultants work globally with clients understanding their customer needs and contact centre requirements providing insight and value drawing on over 25 years of contact centre operation and consultancy expertise.

The Global Contact Centre Benchmarking Report was first published by Merchants in 1997 and still draws on its operational and commercial expertise. Merchants is a Dimension Data group company.

More information can be found at www.merchants.co.uk or www.merchants.co.za