improve

The Improve function focuses on ensuring that client IT strategy, architecture and systems evolve to support the business strategy. A thorough understanding of the systems required to successfully deliver on the business strategy is essential.  Dimension Data assists clients in aligning IT investments with business objectives through:

• Truly understanding the client’s business vision, goals and strategy
  
  
• Assessing the capability of the client’s existing infrastructure, systems and processes to support the business goals
  
  
• Preparing a technology roadmap which shows a clear path to efficiently advance the client’s current systems to meet future business needs

Dimension Data’s technology and industry expertise enables clients to cost effectively invest in new or redeploy existing IT infrastructure in a timely way to support new business initiatives.  Dimension Data becomes the strategic technology partner that helps clients drive their businesses forward.  The benefits are derived through:

• Business Awareness is achieved through the analysis of client business strategy and direction, and an awareness of the need to accomplish the most effective use of technology to deliver the business strategy.
  
  
• Technology Strategy Reviews are completed to assess the ability of the current Technology Strategy to support the achievement of the client’s business strategy and direction.
  
  
• Roadmap Management is the periodic review of existing IT Architecture. The purpose is to evolve the roadmap to cost effectively progress the current IT Architecture over the medium to long term to see to it that it is capable of supporting current and future business strategy.
  
  
• IT Performance Measurement: the assessment of the current level of performance of services provided by the IT department to internal and external clients.  Service Efficiency Recommendations of the most appropriate course of action to improve current services are included.