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service interface
- Service Desk
Dimension Data six Global Service Centres
provide 24x7x365 local language multi-vendor support through a single
point of contact and ownership across Dimension Data’s global footprint.
The Service Desk manages communication and tracks, controls and sees to
management of all defined deliverables
- Service Level Management
Dimension Data meets contractual
requirements and manages client satisfaction levels, whilst planning and
executing ongoing service improvement programs. Dimension Data’s
investment in systems and best practices ensures service level
deliverables are met or exceed giving clients guaranteed service levels
through offering flexible contract based service levels from time of
call, third party service provision, service delivery management and
process driven escalation management.
- Service Portal
This web interface allows clients anywhere,
anytime access to service information, real-time "decision
making" reporting and visibility against Service Level Agreement
commitments.
- Service Reporting
Service reporting gives clients multi-level
standard and customised reporting including in-depth reports that
provide an understanding of current service levels, and recommendations
on improvement actions. Reports allow Dimension Data and clients to gain
a cohesive and consistent view of all service deliverables, their status
and where improvements can be achieved.
- Financial Management
Clients receive contract invoice management
and co-termination, pro-rata billing capability from Dimension Data.
Financial Management is a fundamental element of services billing and
account management. Any activity that relates to finance within a
service is provided within this service element which includes automated
contract invoices management and billing management for charge-back and
onward billing.
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