services tools and training centre
Tools
SLA Calculator
Grappling with Service Level Agreements? Need to understand which criteria
will meet your unique business needs? Try our interactive SLA calculator.
Green
Procurement Calculator
Want to know how utilising eProcurement can help you reduce your carbon footprint?
Check out our interactive Green Calculator and find out what kind of impact
you could have on the environment.
Training
Is Your SLA Your Weakest Link?
Understand the evolution of the SLA in recent years, discover how to pinpoint
weak points and learn how to leverage the benefits of IT Service Management
Best Practice frameworks.
Is Your
Network in Safe Hands?
Finding the right partner to entrust with the management of your network is a
challenge. Learn tried and true methods for evaluating third party IT
providers and pitfalls to avoid when outsourcing the management of your
corporate network.
Key
Considerations for Managing Your Network in a Downturn
In the current economic climate, when every department is being asked to cut
costs and increase efficiencies, IT departments are finding it more crucial
than ever to be highly selective when choosing IT services providers to
outsource or partner with. Get advice from Gartner analyst Eric Goodness on
how to choose the right partner -- based on independent research and the
Gartner Magic Quadrant report.
Painpoints of Clients that Should be Moving Towards a
Multisourcing Procurement Model
Traditional sourcing strategies have not kept up with the changing business
environment and your evolving needs and expectations. Learn how to overcome
these issues by implementing a Multisourcing procurement model, and methods
for selecting the right Service Providers.
The Journey to
ITSM best practice Framework Adoption
Learn how to progress along the ITSM best practice framework adoption path.
Based on research and findings from Datamonitor.
What Would 72 Days Mean
to Your Business?
Implementing eProcurement processes with your vendors has a myriad of
benefits, including time and cost savings, optimisation and increased
visibility. Discover the benefits eProcurement can deliver at each step of
the procurement process.
Tale
of Two Routers
The logistics of international shipping and deliver of IT equipment comes
with inherent risks such as delays, customs holds and lost or damaged goods.
Learn ways to ensure your goods get across borders, arriving on time and
within budget.
The Race is On
Should your business experience unscheduled downtime it is a matter of
urgency to get your network back up and running. Understand the 13 steps
required in the network maintenance process.
