Dimension Data White Papers
Dimension
Data makes ongoing and focused investment in researching the IT services
domain, your needs as a client and the broader marketplace in which you operate.
We believe our ability to understand core IT services practices, and to
effectively apply them, are the keys to positioning ourselves and our clients
for next level growth.
Explore
Dimension Data’s latest IT services thought leadership and research:
Do the right things…and do things right
Software as a Service (SaaS) is the most impactful trend in the IT software
space. Recently this trend has been extended into the IT Service Management
(ITSM) domain. Is this something your organisation should be thinking about?
Is
your network in safe hands?
Finding the right partner to entrust with the management of your corporate
network is a challenge — and a critical choice that can have lasting impact
on your business. In this paper, we consider some of the issues to bear in
mind — and pitfalls to avoid — when evaluating third parties to run your
network.
Is your SLA your weakest link?
Recent research indicates that around the globe, CIOs are making great
strides in strengthening their Service Level Agreements. How do your
organisation’s SLAs shape up? In this opinion piece, we bring you up to speed
with the current state of play in the market, show you where your competitors
are making advances in their processes, illuminate their errors, and provide
some guidelines to help you assess where you are in the journey to effective
SLA management.
Précis – Issue 5:
Virtual Reality
Virtualisation seems to be on everyone’s lips these days. In this issue of
Précis, we look at some factors characterising this new “Virtual Reality”. We
take a view on cloud computing, Cisco’s new Unified Computing Strategy, and
the impacts of virtualisation for business. We also review a business case
for optimising your network to cope with the additional traffic and
considerations for managing and securing a virtual environment.
