Customer Interactive Solutions
For over 27 years we’ve been part of the revolution that’s transformed the way organisations communicate with their customers.
Our experience and expertise have positioned us as one of the world’s leading contact centre systems integrators. Our Global Customer Interactive Solutions (CIS) business is made up of over 500 experts whose primary objective is to deliver tangible and sustainable business value for our clients.
The world of customer contact continues to evolve at an astonishing pace. In the coming months and years we will see new philosophies, approaches and technologies influence the way businesses and consumers interact. We’re working with our clients to embrace these changes and to generate the cost savings and revenue enhancement benefits they need to deliver in the immediate term.
At the heart of this evolution will be a dependency on leveraging the IP networks that form part of the critical infrastructure a business needs to function. “Real time contact centres” are becoming vital to delivering competitive advantage. Our pedigree and heritage in this specialist area differentiate us from our competition. We understand how to harness the potential of technology and how it can enable organisations to become more effective and efficient.
Our clients rely on us for a full range of contact centre services. We run our own Business Process Outsourcing business, provide fully hosted technology solutions, design and build leading-edge customer contact solutions, and support and manage mission critical platforms for global corporations.
Whatever the business need, our approach is to give our clients access to our global expertise through a local relationship with people who understand how to deliver real business results –fast.
Our Solution Areas
Contact centre integration
Contact centre operations