unified communications development model
Our proprietary Unified Communications Development Model (UCDM) enables you to cycle through the critical reflection points of unified communications development in your organisation. It clearly maps the current stage of where you are today when it comes to the various disciplines of unified communications, the desired future state and a development path to achieve the organisation’s objectives.
The UCDM enables organisations to assess their competence and capabilities in unified communications against a set of operational and strategic competency areas. This enables them to develop a roadmap for implementation tailored to existing and future business needs while considering employee requirements.
Dimension Data facilitates a one-day workshop with key stakeholders from all areas of the organisation to determine communications strengths and weaknesses. Using 12 core competencies, we will map your current state and ideal future state against one of four maturity levels: Basic, Converged, Unified or Optimised. Then, depending on the to-be position required and the path set out to achieve the objectives, the next actions could include technology purchases, deeper consulting engagements or projects that centre around corporate culture or end-user training.
Business Benefits
- Establishes focus and priority for unified communications development in your organisation
- Determines ways to optimise your communications tools
- Ensures a single vision in your organisation for unified communications
- Assists in optimising existing unified communications initiatives
- Educates business users about the various technologies Helps the IT department to justify the expenditure of the unified communications project
- Provides a common language to start discussing the future benefits of unified communications
The UCDM can be used as an ongoing mechanism for strategic management against the initiatives that your organisation has developed, to ensure that you are tracking against the future roadmap.
