Dimension data’s GLOBAL CONTACT CENTRE BENCHMARKING
REPORT 2008
What
are the benefits of benchmarking?
Benchmarking
is about learning, sharing data, adopting best practices and identifying gaps
and weaknesses in performance.
By
using the Report, you can educate yourself on the general state of play of
the contact centre industry and technologies. It allows you to engage in an
ongoing process of measuring and comparing yourself with industry leaders and
competitors.
The
report uses insight gained from 300 contact centres in 36 countries and has
the added benefit of historical data since 1997. It will expose you to key
topics and trends covering the entire scope of contact centre operations:
from performance, processes, organisation and technology to your development
strategy, financial and customer management.
Who
will benefit from reading the Report?
All
key decision makers and managers in the contact centre industry will benefit
from the expert analysis drawn from consultants and technical specialists
from Dimension Data, Datacraft and Merchants.
To
find out more about this year's Report and preview some of its findings, go
to request a copy of the 2008 Summary Report.
To
secure your full and comprehensive copy of the Report, with a total guide to
contact centre performance and development, please complete the order form.
