interactions: talking with customers
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Seventh
issue – out now!
It’s
all about Mobility
This
quarter we focus our attention on Mobility and how businesses are tackling
new advances in technology to ensure they remain flexible and efficient in
these challenging times.
Now
more than ever, companies are being forced to relook their strategies,
reduce costs and ensure customer satisfaction is their key priority. In
this seventh issue of Interactions, we examine new approaches to Mobility
and discuss some of the key benefits and challenges faced when applying
these technologies to your business.
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VoIP
– Attitudes and experiences of working with IP
We’re all feeling the pressure of the global financial crisis and looking for
innovative ways to ease the burden and relieve some of our cost and
operational strains. Is VoIP the technology lifeline to surviving current
tough market conditions? And how do you balance the expense and the benefits?
We take a frank look at the benefits and obstacles to its adoption, and present
some unique perspectives, based on feedback received from our recent Customer
Interact event held in Australia.
Home
working – how does it really work and who’s making it work?
Have you or are you considering introducing home working? This trend is changing
attitudes to traditional working models as businesses begin to see real
benefits. – not only to the bottom line, but in terms of access to a huge and
previously untapped group of highly skilled people. Discover how the trend is
gaining traction, thanks to advanced web-based technology, increased
bandwidth and improved standards and security.
Self-service
on the move – what can we do now using mobile technology?
Advances in mobile technologies have changed the way we communicate. We only
have to look at how mobile phones have revolutionised the way people can
network across the globe to see how day-to-day communication has evolved. Can
your business harness this power and use it to interact with your customers?
Consolidate
or rationalise – what’s the difference and what are the cycles?
Consolidation and rationalisation are hot topics given current economic
conditions. Rationalisation is about cutting down the number of contact
centres whereas consolidation is about bringing contact centres together under
one roof. How do you know which one to choose? This article gives some
guidelines on how to balance service and efficiency with delivering real
value to the business.
Remote
technology management – how can leveraging global support models reduce costs
and improve uptime?
One of the ways Dimension Data has found to offer increased value to
discerning clients is through a managed services framework that applies an
end-to-end approach. By offering full lifecycle contact centre IT support,
companies can maximise their return on investment, enjoying improved
availability with less effort. Find out if this can work for your business in
this informative article.
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For
any further information or queries please email: cis@za.didata.com
Rowan
Hardy
Marketing Manager
Customer Interactive Solutions, Dimension Data
