BACKUP AND RECOVERY

The consequences of data loss can be disastrous. A company’s data is critical to serving clients and growing the business. Perceived threats to data security include changes in IT infrastructure, site disasters and viruses. Ironically, human error, software and hardware malfunctions are by far the most common sources of trouble.

Instant recovery, no data loss and elimination of backup windows to allow 24 x 7 processing are key requirements in today’s global market.  Anything less is below today's baseline standard. Dimension Data’s Backup and Recovery solution provides companies with the assessment, design and implementation framework for an enterprise-wide backup and recovery infrastructure. We also draw on our considerable experience in this area to help businesses in defining service levels, creating or modifying processes and procedures and most importantly, testing and re-testing its ability to recover.

The offering starts with a knowledge gathering exercise to understand your current infrastructure and the service levels in place. Then, we design Recovery processes to match the service level requirements. Finally, the new infrastructure is sized and implemented with processes and procedures documented.

Our solutions provide the following business benefits:

• Peace of mind in knowing that you can recover;
• Infrastructure that matches your service levels;
• Reduction or elimination of backup windows;
• Rapid recovery of information and services;
• Consolidation and automation of backup infrastructure;
• Process and procedure documentation; and
• Skills transfer to your administrative staff.

We believe that the best strategy for continued preparedness is a combination of regular Backup and Recovery assessments. We have therefore designed a Backup and Recovery Surveyor, an integral component of our Backup and Recovery offering to assist companies to stay on top of current threats.

Backup & Recovery Surveyor
Our Backup & Recovery Surveyor is designed to assess your capability to recover key servers and information, including the current backup and recovery infrastructure, processes and documentation, staff skills and readiness to perform a recovery when required. Backup & Recovery Surveyor includes an assessment of:

• Your backup and recovery infrastructure including networks, tape drives, tape autoloaders, and/or tape libraries;
• Backup and recovery processes and procedures, including backup windows, backup procedures, media rotation and replacement;
• Backup and recovery documentation and staff skills; and
• We also assess your staff’s ability to recover by running through a simulated disaster and critiquing a test recovery.

When performed every quarter, the Surveyor can ensure that backup and recovery systems are always at the ready and optimised for the highest levels of performance and reliability.