Desktop Lifecycle Management
- Maximising the return on investment in
Microsoft’s desktop software;
- Minimising the effort and cost
associated with the deployment of a standardised and secure desktop
operating environment; and
- Providing a manageable desktop
operating environment that maximises end-user productivity and minimises
support costs.
We understand and assess the business
and financial impact of desktop fleet management in a distributed
environment. As a result, our processes and tools are designed to reduce the
associated service management costs. Our tailored services for desktop
lifecycle management can be implemented either individually or as a practical
suite based on client requirements.
These services include:
- An Environmental Assessment;
- An Operational Assessment;
- Desktop Deployment;
- Patch Management;
- Software Licence Asset Management; and
- A Desktop Management Service.
Each element is planned and implemented
in structured and phased approach using a formal project delivery
methodology.
Prior to initiating a new IT project, organisations need to understand and benchmark their current position in order to measure the impact and ultimate success of the project. When conducting such an assessment, a number of key elements need to be reviewed, including:
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In today’s demanding business environment, IT operations are under increasing pressure to account for and manage costs at the enterprise level. By automating and improving the management of desktop software and patch deployment across the business, operational costs are reduced and end-user experience improved.
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With the number of security threats increasing exponentially every year, keeping up-to-date on the latest security and software patches is critical. At the same time, with the increased frequency of patch releases, the process has become labour intensive and demanding.
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Maximising software usage and licence compliance are growing concerns for governments and organisations worldwide. This issue receives significant attention as a result of:
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To manually deploy new software patches and versions in a distributed environment is an expensive process requiring manual labour and compliant employees. Dimension Data’s Managed Service for Desktop comprises hardware, software and operating system lifecycle management. The service consists of the following elements:
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If you have Microsoft Software Assurance purchased on Microsoft Office, you are entitled to Desktop Deployment Planning Services that can be put to work in your business.
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Licence compliance is an area of growing concern for many organisations and governments worldwide – and rightly so. It’s a complex, demanding and costly activity that typically consumes several weeks of focused attention from IT and purchasing personnel every year.
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