Directories and Identity

Unified Communications enables people to use the most appropriate communication medium for the task at hand and to switch/merge channels as necessary. To do this in practice, organisations need to integrate systems and technologies to enable, for example, switching from email to voice, or instant messaging to voice.

For Unified Communications to deliver on the productivity and cost reduction promise, it relies heavily on accurate and consistent contact information. Managing identity across these components can be problematic because they involve multiple vendors, and technology elements that are new to the network administrators – like voice systems. Without an integrated approach to identity management across these systems high administrative costs are incurred, security loopholes are created, and a seamless Unified Communications experience is inhibited.

Dimension Data has helped many organisations around the world to integrate and consolidate identity across multiple systems, including their directories and IP telephony environments.

Dimension Data works with Microsoft, the leading vendor of directory and identity services, to help our clients to achieve process automation and centralisation efficiencies across heterogeneous systems, while obtaining a single view of a single identity across multiple systems, including non-Microsoft platforms.

Our Service Offerings

Telephony Provision Services (IPAD Connector)