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trends & highlights
Adoption
- IT end users tend to see themselves as
much earlier adopters of technology than the organisations they work
for.
- Mobile, fixed-line telephony and email
are by far the most widely used technologies, with email seeing 100%
adoption amongst end users interviewed (fixed line telephony at 80%,
mobile telephony at 76% and instant messaging at 66%).
- Organisations offer certain unified
communications technologies like push email technologies and room-based
video conferencing selectively within the organisation.
- Investment in unified communications
infrastructure is set to expand within the next two years (37% have
deployed IP telephony today, with this number rising to 71% within 2
years).
Patterns of Use
- Certain unified communications
technologies are identified as potentially disruptive to productivity –
instant messaging, blogs and softphones are considered potentially
disruptive.
- End users and IT managers both favour
the technologies that have clearly identifiable business case, with high
percentages expecting click-to-dial and presence to be mature and widely
adopted within 2 years.
Market Drivers and Inhibitors
- Productivity (3.1), improved customer
satisfaction (3.0) and cost savings (3.0) are the major motivators for
investing in unified communications technologies (out of a potential
score of 5).
- The cost of implementation (2.9) and
reliability of service (2.7) are identified as the strongest inhibitors
to deploying unified communications technologies (out of a potential
score of 5).
Flexible Working
- The larger the company, the more likely
it will support flexible working.
- User perception of unified
communications is positive, but their impact on flexi-work is not well
understood.
Security
- Unified communications technologies are
not perceived as inherently risky or less secure than other
technologies.
- IT managers are concerned primarily
with threats to the availability of service.
Outsourcing / Managed Services
- Organisations are more likely to
outsource unified communications (the PBX rated highest, followed by the
converged voice/data network) than other core IT technologies.
Mindshares
- Unified communications mindshares are
usually dominated by a single brand in each technology category (Cisco,
Microsoft, RIM, Skype).
This
section will be updated on a regular basis, so check again soon for detailed
information.
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