OSS/ BSS

There is a call for a new sense of realism in the telecommunications market. With an eye on declining ARPUs, Service Providers need to regain their profit edge by taking a strategic view on operational cost reduction.

Our Operations Management solutions – out-of-the-box OSS coupled with extensive integration skills - help Service Providers to:

• Scale-up, improve and differentiate customer service;
• Rapidly create and deploy differentiated new offerings;
• Instantly activate new customers and services ;
• Maximise network utilisation without sacrificing performance;
• Offer higher quality of service at lower cost; and
• Integrate organisation and processes to extract operational efficiencies.

Our Operations Management solutions are focused on:

• Customer Self-service to reduce the cost of customer interaction, improving satisfaction and reducing churn;
• On-demand Services to increase revenues through instantaneous, zero-touch service activation, whilst reducing costs caused by manual work, fall-outs and errors. Built on a foundation of Network Resource Management and Network Activation which are available as solutions in their own right;
• Service Centric Management to exceed service level expectations and reduce interaction costs. Determines and reports to the customer on the service impact of network performance and problems. Service Centric Management is founded on Fault Management, Performance Management and Network Resource Management, which are available as solutions in their own right.

iBOSS SPiNS
As a long-standing member of the TeleManagement Forum we are proud of our participation in, and contribution to the NGOSS (New Generation Operations Systems and Software) programme. As a result of the experience we have gained in leading the IP VPN NGOSS Catalyst Project, we have created SPiNS (Service Provider integration Nerve System), our integration framework and architecture. SPiNS is specifically designed to enable the operational flexibility and business agility required to provide differentiated services and to manage them pro-actively. SPiNS promotes rapid business-level integration by attaching to all business and operational components and partner gateways. And in turn, orchestrating the way they collaborate to achieve business or service objectives.