Title	Dimension Data Launches 2007 Global Contact Centre Report in Australia
Extract	Sydney, Australia, 22 March 2007 - New research launched today shows that only 60 percent of contact centres’ investment in agent seats is directly linked to customer interaction, driving companies to invest in convergence technologies to boost productivity and efficiency levels from their contact centre resources.
Document Type	Press Release
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Document Link	au/documentlibrary/press/dimensiondatalaunches2007globalcontactcentrereportinaustralia.htm

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