microsoft unified communication
Communicate
Emails, voice mails, faxes can all be stored centrally, thereby consolidating
all asynchronous messaging.
Follow
up
People use emails to flag actions, remind themselves, trigger processes
Process
Approvals, confirmations, reminders, escalations, invites…
Calendar
Peoples entire schedules revolve around Exchange, if Exchange goes down,
there’s chaos
Tasks
To do lists and tasks
File
Exchange is (ab) used to store various important communications, PowerPoint,
spreadsheets…
The
bottom line: people rely upon it, business depends on it. The following
expectations are more than often documented in critical service level
agreements, sometimes imposed even by regulatory compliance:
People expect email to be available all
the time, across different platforms and devices. How many 9’s do you need
to support, how can you uphold these service levels on a diverse environment?
Upgrades, patches, migrations: your email
platform must support a resilient architecture and infrastructure, such that
these operations have minimal impact on the business.
Email is the first gate through which a
myriad of malware finds its way. Malware, software crashes, hardware failure.
How can we guarantee the preservation of information withstanding violent
attacks or interruptions?
You are on the phone and you want to
check your calendar. Does it appear instantly? Can you find back that old
email whilst on the phone?
- Message life-cycle management
Messages need to be available for longer
periods, but can be managed far more effectively than through recycle bins or
private folders. How can we help end-users but still keep TCO down?
