Jeff, South Africa

Jeff is the general manager for Dimension Data’s Customer Interactive Solutions in South Africa's Western Cape . He has 17 years experience in both management and consulting to the contact centre industry in South Africa, the United Kingdom and the United States. His experience covers technology systems design and implementation, operational management and support management for contact centres and quality assurance. Jeff has a thorough understanding of the business and operational management issues faced by in-house and outsourced contact centres, in both start-up and operational phases of development. He holds qualifications in digital systems design and he is also a qualified lead assessor for ISO9000 quality management systems.