Tim, United Kingdom

Tim is the Global Solution Manager, Self Service for Dimension Data’s Customer Interactive Solutions (CIS), based in our UK offices. Within this role, Tim leads the development of Dimension Data’s global self-service strategy, working with partners and Dimension Data experts. Tim also engages on defining self service strategies for contact centres and leads consulting engagements to define and implement these for our customers. He has been focused on providing clients with self-service, and more broadly, multi-channel self-service solutions for the last 9 years across South Africa, the United Kingdom and other European countries. Career highlights includes managing the definition and delivery of one of the United Kingdom's largest speech self-service deployments, consulting on self service strategy for a multi national logistics, financial services and service provider customers. He holds a modern languages degree, as well as a post graduate marketing degree and is fluent in five languages.