NETWORK & SERVICE MANAGEMENT
As a result, businesses are challenged
with maximising convergence technologies like IP telephony, dealing with the
sharp increase in mobile communications, and the constant need to improve
customer service quality.
Without the right network and service
management solutions and processes in place, operational costs can spiral out
of control, resulting in poor service levels, reduced revenue and poor
customer retention.
Dimension Data offers clients a suite of
network and service management solutions that address infrastructure,
applications, and services.
We help clients to:
- Gain greater visibility of network
assets;
- Maximise network utilisation without
sacrificing performance;
- Offer higher quality of service at
lower cost;
- Integrate organisation and processes to
extract operational efficiencies; and
- Gain competitive advantage
Our Network & Service Management
offerings include:
Network Performance Management
Our solution enables clients to detect network degradation
before it becomes service affecting. It provides visibility of spare capacity
and utilisation trends, allowing clients to optimally time additional
infrastructure purchases, while reducing the manual costs associated with
troubleshooting.
Network Fault Management
Our solution optimises the detection, isolation
and prioritisation of alarms coupled to the problem resolution process. It
improves visibility of network to allow for accurate determination and
location of faults, resulting in improved meantime to repair at reduced cost.
Root Cause Analysis
We offer an effective root cause analysis
technique that automatically and accurately identifies problems, irrespective
of network topology. It can diagnose problems in all elements of the network
– cables, switch cards, servers or database applications – irrespective of
the scale or complexity of the infrastructure.
Service Centric Management
We optimise and assure service delivery by
understanding how network issues affect business services and ensuring that optimal
corrective action taken. We do this by mapping technologies to services and
quantifying the performance of mission-critical applications whether they are
traditional, custom, web-based or complex.
MPLS Provisioning
We provide standards-based MPLS management tools
and technologies that increase overall reliability, availability and
serviceability of MPLS networks and services. Simplified provisioning and
automated troubleshooting will lower the total cost of ownership and boost
productivity.
