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our approach
Our primary aim at Procurement and
Logistics is to provide the client with reduced costs and optimise their
delivery.
Our clients enjoy the following benefits
from working with Dimension Data Procurement and Logistics:
- Access to a dedicated team to address
their needs and issues
- A single point of contact for their
escalations
- Complete commerce chain management
- Flexible trading models
- Predictable costs, including customs
duty, VAT and tax advice
- Serial number tracking
- Reporting on global spend, vendor
spend, open orders, closed orders, delayed orders, and orders on time
- Cross-border fulfillment
- A team with expert knowledge in the
global logistics of information technology, including customs
requirements and compliance and shipping requirements.
Our clients are serviced by the global
purchasing and client liaison team. Each region has a dedicated team of
logistics and procurement experts, who will assist in every possible way to
ensure that the client’s expectations are not only met, but exceeded. Our
teams are aligned with international time zones to ensure maximum exposure
during office hours.
Our teams focus on the following deliverables:
- Cost – We provide predicable costs
tailored to regional requirements
- Service – We ensure that global
projects roll out on time and within budget. We consolidate shipments
and are also able to expedite or delay shipments
- Quality – We focus on a reduction in
processing delays and incorrect shipments
- Time – We pride ourselves on delivering
a reduction in lead-times globally, alleviating penalty clauses and
ensuring quality deliveries
- Visibility – Co-ordination of
information reduces indirect and operational costs. We guarantee that
our clients will receive up-to-date order information via proactive
email notification and daily backorder reports with order status and
serial number tracking.
An example of Dimension Data’s Procurement and Logistics
deliverables in action:
- A leading German automobile company
approached Dimension Data to set up a data centre in the Asia Pacific
region in record time.
- The project had to be completed in
eight weeks.
- At the time, the client had no
infrastructure in Malaysia.
- The project was completed two days
prior to the deadline, and came in under budget.
- We achieved the following wins for our
client:
- Taxation of only $1,900, avoiding
$125,000 US taxes and duties
- Kit ordered on a per project basis and
collected at Cisco – saving 10 working days
- Pre-clearance in Customs within five
working days and before the arrival of kit (pallets literally unloaded
and moved to site within an hour)
- Visibility of project status real-time
through our homegrown track and trace tool
- Dimension Data was able to manage
project timelines tightly and mitigate client risk through proactive
exception management
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