our service delivery platform
The
backbone of our service management system is our Global Services Operating
Architecture (GSOA), the mechanism that automates efficient and consistent
worldwide service delivery. Introduced globally in 2000, the GSOA is an
architecture of computer systems, applications and business processes that we
use to manage and deliver our global services. Through information sharing,
proactive monitoring and flexible reporting, the GSOA enables us to meet our
stringent Service Level Agreements with our clients.
Dimension
Data continues to make ongoing investments in its service management system
with the goal of continuous improvement of service delivery. We recently
embarked on a three-year programme to evolve and enhance our existing GSOA
platform. The enhanced platform offers clients a modern Services Portal,
with real-time service dashboards, self-service and enhanced integration
capabilities. Multinational clients benefit from consistent service delivery,
managed through the new portal and implemented through the adoption of global
ITIL V3 processes. Flexibility is one of the cornerstones of the new
functionality – Dimension Data will be able to localise and customise its
workflow across various geographies, thus enabling it to respond to clients’
changing requirements and technology changes with increased agility.
To
read more about Dimension Data’s perspectives on next generation Service
Delivery platforms, download our Opinion Piece.
