plan

In the Plan Service function, we apply our benchmarks and blueprints to assess the current state of your IT infrastructure and analyse your business so that we understand your unique challenges and business vision. We align these two elements and develop a conceptual design to bring the two together, along with a detailed business case to justify your technology investment.

• Through our Consult capability, we analyse your business issues as well as the industry and regulatory landscape in order to develop future plans and strategies for IT to use.
• Our Design capabilities focus on ensuring the business and technical aspects of the solution address the required outcomes.
• By undertaking a thorough gap analysis, we will identify the most suitable roll out approach and timeframe, and uncover any dependencies that may affect the deployment and performance of the solution. 
• Dimension Data is rapidly becoming a Strategic Technology Partner to many clients through our Plan Service function.

Consulting Services
Dimension Data’s consulting services cover IT processes, people, organisation and technology.

Dimension Data’s consulting services consist of the following portfolio:

• IT Process Optimisation – a step-by-step approach to raise the maturity of IT processes thereby making each IT process highly efficient and effective. Process Optimisation leverages the power of all the commonly used process frameworks such as ITIL, CobIT, Six Sigma and Gartner / META Group. As a result, Dimension Data is in a position to assist clients in reducing the cost of their delivery processes while providing services governed by business-centric Service Level Agreements (SLAs).
• Enterprise Architecture – covering business, information and technology (i.e. application and infrastructure) architectures. Enterprise Architecture assists clients in identifying information systems needs, defining application and infrastructure architectures and refining software/hardware standards. Dimension Data offers a range of solutions to get your business connected.
• Sourcing – a step-by-step approach to develop an outsourcing strategy covering ‘go/no go’ decisions, determining best practices to operate in a multi-sourced environment, ensuring outsourcing vendors initiate innovation projects and forcing outsourcing vendors to comply with the client’s Enterprise Architecture principles where applicable. This service covers business applications and infrastructure outsourcing.

Dimension Data’s experience indicates that forward-thinking IT organisations are transforming themselves from high cost / low quality (as perceived by their business) to value-added service providers. This requires constructing capabilities to create IT value, and measure and communicate that value in the most cost-effective manner.

Dimension Data’s offerings consist of high level consulting services to cover IT process, people and organisational aspects. These consulting services complement Dimension Data’s core solutions expertise in networking, converged communications, security, operating environments, storage and contact centre technologies, as well as the company’s capabilities in managed services. Both consulting services and core solutions are integrated to deliver a total infrastructure solution to clients.