outsourcing

The outsourcing of IT Services by large enterprises has been widely adopted for some time now. The move was initially driven by an overriding need to reduce operational costs and to allow the enterprise to focus on its core competencies. However, with the changing role of IT within the organisation has come a shift to a more flexible form of sourcing IT Services - Multisourcing. Multisourcing is a market trend in which sourcing strategies are evolving from fully Insourced or Outsourced to a blend of internal and supplier interactions that achieve the business objectives of managing IT environments. Multisourcing allows enterprises to control the areas of their IT infrastructure that they want to, while out-tasking those areas they don’t or can’t manage themselves. The benefits of Multisourcing are becoming increasingly attractive to many enterprises as they realise that Professional and Managed Services Providers can deliver value through effective offerings that address critical business needs.

The changing needs of the market

To manage increasingly complex technology environments
The need for specialised IT skills
The need for technology to add value
To avoid capital investment in costly infrastructure
To exploit the convergence of technology to optimise existing infrastructure
To align Business and IT strategies
The need for flexibility and scalability
To comply with regulatory issues and good governance procedures
The need for organisations to meet increasing service level expectations from clients
To improve staff collaboration and productivity
The need for 24x7 service availability

Summary of Multi-sourcing business benefits

Focus on core competencies
Enabling technologies that are aligned to business strategy
Predictable operating costs
Improved efficiency of existing infrastructure
Improved Service Levels while having access to the best IT skills
Improved worker productivity
Access to the latest technology
Assurance