CONTACT CENTREs
We understand that contact centres are
an important business unit, and how to optimise their value to enterprises.
Contact centres are critical to the success of business and Dimension Data
has the tools and expertise to achieve high service levels for our clients.
This leads to increased customer satisfaction, loyalty and future spend.
Modern contact centres are important
business units where clients, business and technology converge – a
multi-channel unit that handles everything from inbound calls to email. It’s
a global industry, and Dimension Data is the industry leader.
In this section we highlight some of our
accolades, explain our approach, our centres of excellence and how they work,
and let some of our winning people take centre stage as we put the spotlight
on their unique strengths and capabilities.
Don’t just take our word for it – for over two decades we’ve received industry and vendor awards, as well as client testimonials, that highlight the value we bring to business and our leadership of the contact centre industry. We are proud to share some of our most exciting Awards and Achievements.
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Dimension Data’s Centres of Excellence (CoEs) are dedicated ‘knowledge’ hubs located around the world. The COEs consist of highly skilled experts that apply their experience to further develop our skills and portfolio of Customer Interactive Solutions. The COEs successfully complement our regional presence and ensure that best practice is gathered from winning implementations across the world and made available to everyone.
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Our approach is not only about contact centre technology, or Dimension Data, but primarily about our clients and their objectives. We listen to our clients to understand their business as they do and find the answers that take that business to a new level.
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Dimension Data’s consultants, solutions architects and engineers have collectively over 8,250 analysis, design and technical skills, focusing on intermediate, advanced and guru customer interactive solutions. Our global pool of solutions architects and engineers have more than 270 product and vendor certifications.
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The Performance Ranking Tool draws on information gathered in the annual Contact Centre Benchmarking Report to give insights into the contact centre industry. It gives senior executives an assessment of the performance delivered against the investment made in their contact centre operations to give an objective ranking of return and value to monitor performance.
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