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 Cloud and managed contact centre services

Contact Centre as-a-Service (CCaaS) is the new way to access technology that allows you to achieve outstanding customer management with little upfront investment. Pay only for the technology you use. No lazy assets. No wasted capacity.

Whether you want to establish a new operation from scratch or upgrade existing capabilities in line with today's complex multi-channel landscape; whether you're looking for a fully hosted cloud service or to introduce the latest applications to your existing technology infrastructure, CCaaS has everything you're looking for.

Contact Centre-as-a-Service – a comprehensive suite of best-in-class customer management functionality delivered via the cloud.

Overview

 Technology on your terms

Contact Centre-as-a-Service  transforms the economics of customer management and provides technology on your terms. No more licence purchases, just a flexible monthly per seat subscription for the functionality you use. By replacing fixed asset cost with flexible operating expense, CCaaS unlocks your potential to deliver an exceptional customer experience and keep pace with evolving customer expectations.

 

CCaaS combines technologies from admired vendors. Because we're responsible for maintaining its leading edge status, you'll have easy access to the latest innovations as they evolve.

  • Delivered via the cloud, CCaaS can be implemented quickly in one location or many.
  • We'll integrate CCaaS to your existing infrastructure and teach your teams how to get the best from your solution.
  • 99.9% availability is delivered as standard – we manage the performance of CCaaS and the network links that connect you to it.
  • We provide comprehensive management information about CCaaS' performance and use in your organisation.

Contact us to find out more about how we deliver cloud and managed contact centre services.

 

 

Benefits

 Freedom and flexibility​

 

Rapid technology innovation promises untold advances in customer management, but makes your technology future hard to predict. Contact Centre-as-a-Service overcomes that unpredictability by providing the functionality you need to deliver a superior customer experience across any channel.

Because CCaaS requires no upfront investment in fixed assets, it gives you the commercial freedom to serve your customers and grow your business.

Freedom to flex: scale capacity up and down to match peaks and troughs in customer contact. Pay only for what you use.

Freedom to experiment: experiment with new functionality and advanced applications to prove their value for your business.

Freedom to plan: look ahead with confidence knowing we'll maintain CCaaS' leading-edge status.

Contact us to find out how you can realise these benefits of cloud and managed contact centre services in your business.

 Supporting success

What we offer

 Supporting success

​Contact Centre-as-a-Service is at the heart of our offer. A fully integrated suite of contact centre functionality delivered via the cloud.

We also bring you:

  • Systems integration: trust us to integrate CCaaS into your existing technology infrastructure.
  • Hybrid solutions: combine CCaaS with on-premise telephony or multi-vendor application environments.
  • IT Outsourcing: let us provide technology to you as a managed service, or manage your own technology infrastructure on your behalf.
  • Consulting: we'll provide expert guidance in all aspects of customer engagement operations and technology.

Contact us  to find out more about our cloud and managed contact centre services.

Latest thinking

 

 

Why work with Dimension Data?
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 Our clients

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Contact Centre-as-a-Service is powering contact centre operations for leading brands including Asda, Bank of America, EE, ING, Lloyds TSB, South African Airways, and Virgin Money.

 
 

 

Find out what our clients are achieving with CCaaS

 

Our contact centre credentials

Dimension Data is a global provider of technology and related services for advanced multichannel customer engagement:

  • solutions supporting over seven billion customer interactions worldwide
  • global partnerships with leading technology providers including Cisco, Genesis, Avaya, Verint, and Nice
  • publisher of the Global Contact Centre Benchmarking Report
  • providing services to 78% of the Fortune 100 and 83% of the Fortune 500
  • Leader in Gartner's Magic Quadrant for Communications Outsourcing and Professional Services*
  • a USD 1 billion contact centre player with offices in 58 countries
  • wholly-owned subsidiary of USD 100 billion NTT group – top ranking telco business in the Fortune 500

Contact us  to find out more about our contact centre services.

*Gartner Magic Quadrant for Communications Outsourcing and Professional Services, Eric Goodness and Christine Tenneson, 21 October 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.