Title	If its about performance then its about managing our agents smarter
Extract	The basis of how we recruit and manage our people is going to have major impact on the contact centre of the future, with emotional intelligence -and the measurement thereof - becoming more of an issue as consumers become more demanding.
Document Type
Comment
Document Link	documentlibrary/opinionpiece/ifitsaboutperformancethenitsaboutmanagingouragentssmarter.htm

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