Title	IT Service Management Gaining Traction In A Changing Sourcing Environment
Extract	Johannesburg, South Africa, 8 April 2008 – The level of interest and uptake of IT Service Management (ITSM) best practice frameworks is being driven by the requirement for IT to better manage the quality and reliability of IT in business and a slew of regulatory demands.
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Document Link	documentlibrary/press/itservicemanagementgainingtractioninachangingsourcingenvironment.htm

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