Title	ITSM Paves Way For Common Business Speak
Extract	Johannesburg, South Africa, 8 April 2008 – According to research commissioned by Dimension Data, one of the biggest drivers for IT service management (ITSM) adoption is the creation of a common ‘business speak’ that ensures IT, the business and third party service providers all communicate effectively.
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Document Link	documentlibrary/press/itsmpaveswayforcommonbusinessspeak.htm

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