Title	Thanks but no thanks - I'll serve myself
Extract	Johannesburg, South Africa, 21 May 2008 – Utilisation of self service in contact centres continues its upward trend and shows little sign of abating. Primarily driven by convenience for customers and cost savings for contact centres, self service has become a firmly established channel.
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Document Link	documentlibrary/press/thanksbutnothanksillservemyself.htm

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