Title	$130 billion industry - minimal CRM practices and principles
Extract	Johannesburg, South Africa, 21 May 2008 – In the global contact centre industry, estimated to be worth some USD 130 billion per annum, organisations are not optimising the value of their investments in Customer Relationship Management (CRM) practices.
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Document Link	documentlibrary/press/usd130billionindustryminimalcrmpracticesandprinciples.htm

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