Title	Contact Centre Financials
Extract	The drive for service efficiency and cost containment in contact centres is evident in many of the key industry trends that have emerged in recent years. Although financial management controls are becoming increasingly evident within contact centres, there are still major gaps in capability in relation to the financial targeting and measurement of key financial indicators. This paper is an extract from the Financial Rationale and Management chapter of the Global Contact Centre Benchmarking Report 2005.
Document Type
Comment
Document Link	documentlibrary/whitepapers/customerinteractivesolutions/contactcentrefinancials.htm

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