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 Managed services

Managing the people, processes and toolsets of your ICT operations is complex, time-consuming, costly and distracting. Internal systems and capabilities take time to build and are expensive to maintain – particularly in new or specialised domains. Yet, you need to ensure that your ICT runs cost-effectively and meets your evolving business needs.  

Overview
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Well-delivered managed services can help deal with the day-to-day operations of one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end-to-end, offering technical expertise, service consistency and flexibility across multiple vendors, technologies and geographies.

Handing over the management of one, or several, of your technology domains to an expert IT services management provider requires trust. With over 30 years' experience across six ICT domains, Dimension Data delivers consistent managed services globally. We do so cost-effectively and efficiently thanks to our scale, methodologies and high levels of standardisation.

Our growing managed services portfolio includes several globally standardised managed services products in specific technology domains – including networks, data centres, security, visual communications, unified communications and collaboration and contact centres. We can also offer custom managed services based on your specific requirements, delivered through our IT outsourcing capabilities. We're constantly building our list of standardised services through the skills, experience and methods we gain over time.

The quality and reliability of our services is guaranteed in terms of service levels. We give you access to leading technical and management expertise, and follow best practices in line with industry standards such as the IT Infrastructure Library (ITIL).

As a truly global service provider, we have a direct presence in over 50 countries, extended service coverage through our Preferred Partner Programme, and employees in our five Global Service Centres speak 13 different languages.

We can also offer third-party expertise thanks to our global partnerships with leading technology vendors such as Cisco, Microsoft, Blue Coat, Check Point, F5, Juniper, Riverbed, EMC, NetApp and more.

Enterprise networks
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Your network is under enormous pressure to be more responsive, create richer employee and customer experiences, and deliver higher performance and availability. It also needs to have greater relevance to the business, support enterprise mobility, prioritise and secure data and comply with stricter regulations. Yet, you have fewer funds to invest in skills and technology.

Our Managed Service for Enterprise Networks can help you overcome these challenges, by ensuring you:

  • remain agile enough to respond to your business's need for new IT services
  • access the skills and expertise needed to support new, business-enabling technologies
  • increase the availability of your IT infrastructure with continuous/real-time monitoring, improve delivery on service level agreements and execute health checks
  • decrease downtime and shorten mean-time-to-repair with service management based on industry best practices
  • decrease time spent by your engineers on routine jobs and manual tasks through automation tools
  • improve your ability to plan and evolve your network estate to better meet business needs, leveraging world-class management tools and skills
  • decrease the total cost of supporting your IT infrastructure by eliminating cost of entry and investment in technical IT skills
  • create a more positive end-user experience

Our Managed Services for Enterprise Networks are scalable, offering various levels of involvement – starting with assistance with daily operational activities required for maintaining a healthy network, to the full management of the ICT service.

Data centres
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New data centre technologies such as converged infrastructure, virtualisation and tiered storage are rapidly entering the market ... and your business is struggling to keep up. Your environment already includes old and new technologies, and specialised skills – particularly in new areas – are scarce and expensive. So is up-skilling in individual technologies.

Introducing new services also requires changing management processes, which can take time. Yet you have to change in order to save costs and energy, stay competitive and meet your sustainability goals.

Dimension Data not only delivers and implements new data centre technologies, but also provides the skills, expertise and processes to manage your data centre and storage environment according to best practices. We ensure that your infrastructure stays operational round the clock with regular health checks and a full range of ITIL-based management processes for converged infrastructures, servers and storage.

Our custom data centre management services help you:

  • introduce new technologies without major business interruptions and the need to employ expensive skills
  • avoid the protracted development of processes
  • realise the business benefits of new technologies in terms of cost savings and the introduction of new and competitive services
  • save on energy consumption and meet your sustainability goals
Communications
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Your organisation's approach to communications and collaboration is evolving. You're offering employees not only telephony and messaging, but also new and hybrid technologies – from desktop video to social media tools. Enterprise mobility and a 'bring your;own-device policy means traditional desk phones are used less, and your network is under greater pressure to deliver.
Our managed communications services manage these technologies as an integrated solution – regardless of vendor or location. We offer life cycle support and operational management on Cisco-based IP telephony environments, multi-vendor visual communications estates, and Microsoft-based unified messaging solutions. This helps you communicate with confidence, enhance your business agility, and drive down costs and risk.

As the only global service of its kind in the world, our Managed Service for Visual Communications​ focuses on maximising end-user adoption and return on investment. We ensure your video is always on and always working, and make skilled, experienced people available 24x7x365 to address problems or questions as they arise.
 

We also offer a range of cloud-based telecom expense management services to help you simplify the management of your fixed-line and mobile expenses. They provide you with a single view and full control over your telecommunication costs across all local and international sites and cost centres, devices and service providers.

Security
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 To be truly effective, your IT security posture must be constantly monitored and well maintained. This requires time, effort, and access to specialised expertise that you may not have in-house.

Your business can strengthen its security, reduce complexity, improve performance, manage compliance, and better navigate regulatory challenges with Dimension Data's Managed Security Services. We cover people, process, technology, and threat management across multiple vendors and technologies.

Our Security Operations Centres (SOCs) are designed for maximum redundancy and serve as the base for our experienced security analysts and our engineering teams. Our SOC-in-a-Box offering provides the blueprints for best-practice SOC establishment and ongoing operations.

Our founding and membership of the Threat Intelligence Alliance gives us access to 122 intelligence feeds and, therefore, a unique threat ability to anticipate and identify threats.

Our suite of Managed Services for Security includes:

  • Managed Firewall: protects your key information assets across networks, hosts, applications, and databases
  • Managed Intrusion Detection and Prevention Service: a fully managed, 24/7 service that uses network-based intrusion detection and prevention systems to protect networks from attacks and misuse
  • Managed Email Gateway: ensures that your email gateway technologies are monitored and managed effectively to provide continued protection from information leakage and from viruses, trojans, spyware, and malicious code distributed via email
  • Managed Web Gateway: ensures that your Web gateway technologies are monitored and managed effectively, to provide continued protection from information leakage and from the viruses, trojans, spyware and malicious code distributed via the Web
  • Managed Security Information and Event Management (SIEM): detects and responds to IT security threats and breaches, mitigates risk, and ensures compliance through the monitoring and management of SIEM systems
  • Managed Web Application Firewall (WAF): protects your key information assets across Web-based applications
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What our clients say
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  • ​​View our collection of client success stories​

  • ​“Very quickly, Electrocomponents had a situation in which everyone in the business was connected to everyone else and every aspect of the network was accurately, reliably, consistently covered 24x7 everywhere in their global operations.” Ian Kempsell, Dimension Data Account Manager, Electrocomponents

  • ​OHIM approached Dimension Data to provide an objective, expert opinion on how best to move forward in solving its networking and security challenges, it felt comfortable that Dimension Data was qualified to provide it with comprehensive insights.