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 Financial services

​The pace of change within the financial services industry continues to accelerate.

Regulation, social media, mobility and big data are redefining financial products and services. Electronic channels are evolving. Customers want 24x7 multi-channel access and personalised services – and the assurance of rigorous security and data privacy.

To successfully manage these rapidly changing industry and market trends, you need to stay at the forefront of technology adoption.

How can you harness new technologies to drive innovation and competitiveness, increase customer satisfaction, and improve operational efficiencies and agility?
Overview

 

​​Dimension Data understands the challenges faced by banking, capital markets, insurance and market infrastructure institutions and recognises that IT is key to addressing both challenges and opportunities in the industry.

Our solutions and services cover specialist areas such as:

  • regulatory compliance and security
  • electronic trading
  • visual channel banking
  • branch of the future
Our range of consulting, professional and managed services  will help you assess, implement, monitor, maintain and optimise your IT environment.

 

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Business issues and challenges
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 ​From banks to brokerages, financial services organisations are seeking new ways to reduce costs, improve customer satisfaction, and increase revenue and shareholder returns.

​Using a consultative approach , we'll help you address specific issues in your organisation which may include:
  • declining revenues, due to a slowdown in trading volumes
  • increased regulation and its impact on capital requirements
  • managing mergers and acquisitions
  • challenging customer needs such as 24x7 multi-channel access
  • the commoditisation of products and the emergence of rapid deployment application solutions
​Our capabilities across all areas of IT will help you manage costs, optimise resources and maximise productivity through:
  • delivery model innovation
  • footprint rationalisation
  • platform consolidation
  • end-to-end operational improvements
Our skills and expertise
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Dimension Data is a global leader in IT infrastructure solutions, cloud services, IT outsourcing and mobility. Our global and international client base includes the world's leading retail and investment banks, insurers, stock brokerage firms, stock exchanges and payments providers.
  • Our fully outsourced voice solutions across contact centre, campus and branch reduced costs by nearly 30% for a leading banking client.
  • We rolled out a global telephony solution for a bank, with over 300,000 end points.
  • As the largest independent global security integrator, our compliance-focused solutions have assisted many organisations with regulatory compliance requirements.
  • Our experience in delivering global managed videoconferencing services assisted a leading bank to improve productivity and meet its targeted 25% reduction in travel costs. 
Our multi-vendor procurement and logistics capabilities are also widely recognised in the industry for driving down operating costs and achieving efficiencies. Read how a large financial services client  significantly reduced vendor and infrastructure costs by consolidating multiple vendor and geographical contracts.

 

What our clients say

 

  • ​​​80% More Uptime for TOWER

    TOWER

  • ​​​Financial services organisation harnesses security and collaboration benefits of enterprise-wide governance, risk and compliance platform​​

  • ​​​​​​Global insurance organisation streamlines international expansion

  • ​​Southeast financial credit union optimises customer interactions

    Southeast Financial Credit Union

  • ​AXA Luxembourg supports future growth with IT outsourcing partnership
    ​​We noticed that Dimension Data’s strength is its serious commitment to propose an outsourcing model. We found a partner with a human face – in IT, like elsewhere, we don’t talk to a contract, but we do talk to people…

  • ​​​​​​​ING Direct becomes the first bank to fully adopt cloud to innovate
    ​​​​We’re the first bank in Australia to adopt fully cloud computing and the benefits have been very substantial​

  • ​​​​​​​​​​​Alexander Forbes uses technology to change customers' lives by enabling their financial freedom
    ​​Partnering with Dimension Data means we don't have to worry about day-to-day IT operations. This frees us up to focus on what's really important to us: finding ways to better serve our customers, to address their financial service needs.