Unified communications and collaboration


Collaboration Services for Cisco

Unified Communications (UC) make it easier to connect, interact, and collaborate. It boosts productivity for users, workgroups, departments, and entire organisations. But refreshing the technology, implementing software upgrades, and integrating all the right components to achieve these productivity benefits is challenging.

With Dimension Data’s Collaboration Services, you can tailor these services to suit your operation, technical, business, and strategic requirements. Whether you're looking to offload day-to-day UC operational tasks, reduce your data centre footprint, or move to a Unified Communications-as-a-Service (UCaaS) delivery model, we have the services to meet your needs.



  • Where to Start Your Journey to Unified Communications in the Cloud

    Our portfolio of services supports any combination of on-premise, hosted, and cloud-based services. Many organisations prefer to adopt a phased approach to migrate from an on-premise environment to an “as-a-service” UC delivery model in the cloud. Dimension Data supports organisations throughout the transition.


What we offer

 Hosted Unified Communications for Cisco

 DD CEWP Full Width

We host the Cisco UC application on a dedicated, single tenant application infrastructure. You can bring your own license or we can include licensing as well as managed service capabilities to suit your requirements.

Cisco Spark Hybrid by Dimension Data
The Cisco Spark Hybrid service enables you to leverage the Cisco Spark Cloud portfolio of Services with either your existing Cisco on-premise investment or with Dimension Data’s hosted UC. We can also integrate Microsoft Exchange and Microsoft Active Directory, enabling a single integrated user experience.

Self Service End-User Management Tool
Our optional self-service tool automates tasks required to provision phones, device profiles, voicemail, and presence details correctly all the time. Using our automation tool saves time, reduces human errors, and simplifies UC management.

Based on your requirements, you can combine our managed service capabilities with our cloud-based infrastructure to implement UCaaS hosted in a public cloud, private cloud, or hybrid IT environment.

Our Unified Communication Managed Service capabilities include:
  • availability, incident, capacity, and event management
  • historical reports
  • patch and upgrade management
  • user Move, Add, Change, and Delete (MACD) provisioning






Our Unified Communication Services for Cisco enables you to:
  • leverage the experience of Cisco’s largest global UC collaboration partner and Dimension Data’s worldwide footprint
  • support a phased transition to UCaaS
  • lower operating expenses and minimise internal operational support, while maintaining control and visibility
  • remove the complexity of UC deployments and enable faster time to market
  • provide transparency into consumption and usage trends to enable the right sizing of your environment
  • match IT spending with consumption to deliver the right capacity at the right time

  • simplify the complexity of managing a hybrid UC environment with a mix of Cisco and Microsoft applications
  • future-proof your UC environment



Why work with Dimension Data?

 Our Unified Communication Services for Cisco enables you to:

Cisco heritage and expertise Cisco Gold Partner in every region and recognised by Cisco as the Global Service Partner of the Year, 2014. Over 370 Cisco certified internetwork experts, the largest number outside of Cisco
Global reach, regional support data centres located across five continents regional integration and implementation support
Seamless hybrid environments Cisco and Microsoft Cloud, hosted and on premise
Full service provider tailored services to suit operation, technical, and strategic requirements integration of complementary managed services core networking and security expertise